Procedure for Lost or Stolen USPS Mail

If a student has sent mail or a package through USPS mail, they can notify the U.S. Postal Service and the USPS Office of the Inspector General regarding lost or stolen mail by calling 1-888-USPS-OIG or 1-800-ASK-USPS.

Additionally, a student can fill out a complaint online at with the USPS Office of Inspector General or the United States Postal Service (USPS).

Summer Mail & Package Services

Short Term Conference Groups 1 week or less will not receive mail services and must contact Student Package Services (202) 994-6725 if package arrival is expected.  Packages will not be forwarded if item is not picked up and will be returned to sender.

All mail is physically researched to determine which students/interns are residing on campus.  This mail must be separated in order to forward mail to departed GW students over the summer.  This process slows down mail delivery considerably.  Mail delivery can take up to 5 days for delivery once received depending on mail volumes.

Due to the mail separation process there will not be delivery to all halls daily.  Available mail will be delivered once daily Monday thru Friday by 12pm.

Please ensure proper address format and complete names are used when providing addresses to family members, businesses and others who might send correspondence to the university.  Failure to address properly can add additional time to the delivery process.

Sample:

Johnny Appleseed
The George Washington University
Thurston Hall, Room 101
1900 F Street, NW
Washington, D.C. 20052

Please be advised that if Mail Forwarding was used to redirect mail to the university this process could add an additional 3-5 days in delivery to the university by the United States Postal Services.

Package Notifications for GW Spring Term 2015 Students will be electronically sent to their GW Email accounts.  Summer Interns and those students who were not on campus during the spring term will have paper notifications placed in the recipient mail box 24 hours after receipt of items by GW Mail Services.

Any student or interns mail/packages that are expected and not received can contact our customer service hotline at (202) 994-6725 for assistance.  If there is a tracking number for a letter/package sent via (Fed Ex, UPS, DHL or USPS) Please obtain that information prior to contacting Customer Service.  This will expedite the research process.  

Frequently Asked Questions

Why does it take so long to receive my mail?

Mail Forwarding to departed spring semester students and sorting to current summer residents occurs simultaneously. The mail must be separated to determine status by each mail piece physically being researched via resident rosters. This manual process can add approximately 3 additional days in delivery time to resident mailboxes after receipt.

I am a student and lived here on campus during the Spring Academic Term and currently reside in the same residence hall, why does my mail take so long to receive?

All university student mail still goes through the same process of separation to determine mail forwarding and on-campus residential status. Depending on volume can add several days to the delivery process.

I don’t think I will be able to get to your offices to pick up my packages during the week because of my work schedule, what options do I have?

We are open as late as 8pm Monday thru Friday and have Saturday hours as well 10am-2pm.

My combination does not work on my mailbox what should I do?

Contact or visit the Key Depot in the Support Building and verify your combination.

My key is broken/lost what can I do to get my mail?

Contact the key depot if your key is broken or lost for directions. During the replacement period contact GW Mail Services at (202)994-6725 or email at gwmailsv@email.gwu.edu to either open your mailbox for you or to hold your mail until the mailbox is repaired.

I’m a Summer Student/Summer Intern will my mail be forwarded at the end of the summer term once I leave the GW Residence Hall System?

No.  All mail for Summer Students/Summer Interns not staying within the GW Residence Hall System will be returned to sender at the end of the summer.  These residents must contact family, friends, businesses who might send correspondence and notify them of their new address. These individuals cannot use a USPS Change of Address Card per US Postal regulations for colleges and universities.